BFCC-QIO Contact Information
If you are looking for the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO), please visit www.keproqio.com
, or click here
for KEPRO’s BFCC-QIO contact information.
If you are a provider and need to contact KEPRO prior to August 1, please call 800-385-5080 or contact:
Memorandum of Agreement
In order to participate in the Medicare program, federal law requires certain providers to have a Memorandum of Agreement (MOA) with a Quality Improvement Organization (QIO). MOAs are informational and outline the QIO’s and provider’s responsibilities during the review process.
Medicare providers in the Centers for Medicare & Medicaid Services (CMS) Areas 2, 3 and 4
(District of Columbia, Delaware, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, West Virginia, Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, North Dakota, New Mexico, Oklahoma, South Dakota, Tennessee, Texas, Utah, Wyoming, Iowa, Illinois, Indiana, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio and Wisconsin) need to return a signed MOA to KEPRO by July 31, 2014.
Please download the MOA form
and return the signed document to KEPRO by July 31, 2014:
We also request that you download the Provider Update form
and return the completed form with your MOA so that we can update our records and better serve you.
about MOA requirements.
Quality Improvement Organization Program Changes –
Effective August 1, 2014
Earlier this year, the Centers for Medicare & Medicaid Services (CMS) took its first step in restructuring the Quality Improvement Organization (QIO) program in an effort to improve patient care, health outcomes, and save taxpayer resources. QIOs historically have been responsible for numerous quality improvement functions, including providing an infrastructure for national quality improvement initiatives across the continuum of care.
Effective August 1, 2014, the QIO program structure will change and there will be two QIOs in each state:
- Beneficiary and Family Centered Care Quality Improvement Organizations (BFCC-QIOs) manage all beneficiary complaints and quality of care reviews to ensure consistency in the review process while taking into consideration local factors important to beneficiaries and their families.
- Quality Innovation Network - Quality Improvement Organizations (QIN-QIOs) are responsible for working with providers and communities on data-driven quality initiatives to improve patient safety, reduce harm, and improve clinical care and transparency at local, regional, and national levels.
KEPRO is excited to announce our BFCC-QIO contract award in Ohio and more than 30 additional states (CMS areas 2, 3 and 4), but unfortunately the BFCC-QIO award makes us ineligible to be considered for the QIN-QIO contract. CMS plans to award the QIN-QIO contracts in July 2014. KEPRO will fully support the new Ohio QIN-QIO and will work hard to make the transition as seamless as possible.
KEPRO will continue providing quality improvement activities and support to Ohio healthcare providers through July 31, 2014. We appreciate your support and look forward to continuing to serve Ohio’s 1.8 million Medicare beneficiaries as the BFCC-QIO effective August 1, 2014. For more information on the changes to the QIO program, please visit www.qioprogram.org