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We are Ohio's Medicare Quality Improvement Organization, working with healthcare professionals to improve the quality of care for Ohio's 1.8 million Medicare beneficiaries. Our site offers resources and quality improvement information for providers, patients, and families. Welcome!
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BFCC-QIO Contact Information If you are looking for the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO), please visit www.keproqio.com, or click here for KEPRO’s BFCC-QIO contact information.

If you are a provider and need to contact KEPRO prior to August 1, please call 800-385-5080 or contact:

Memorandum of Agreement In order to participate in the Medicare program, federal law requires certain providers to have a Memorandum of Agreement (MOA) with a Quality Improvement Organization (QIO). MOAs are informational and outline the QIO’s and provider’s responsibilities during the review process.

Medicare providers in the Centers for Medicare & Medicaid Services (CMS) Areas 2, 3 and 4 (District of Columbia, Delaware, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, West Virginia, Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, North Dakota, New Mexico, Oklahoma, South Dakota, Tennessee, Texas, Utah, Wyoming, Iowa, Illinois, Indiana, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio and Wisconsin) need to return a signed MOA to KEPRO by July 31, 2014.

Please download the MOA form and return the signed document to KEPRO by July 31, 2014:
  • Email as an attachment to moa.kepro@hcqis.org, or
  • Fax to 216.654.1547 (Attn: MOA Coordinator)
We also request that you download the Provider Update form and return the completed form with your MOA so that we can update our records and better serve you.

Read more about MOA requirements.

Quality Improvement Organization Program Changes –
Effective August 1, 2014
Earlier this year, the Centers for Medicare & Medicaid Services (CMS) took its first step in restructuring the Quality Improvement Organization (QIO) program in an effort to improve patient care, health outcomes, and save taxpayer resources. QIOs historically have been responsible for numerous quality improvement functions, including providing an infrastructure for national quality improvement initiatives across the continuum of care.

Effective August 1, 2014, the QIO program structure will change and there will be two QIOs in each state:
  1. Beneficiary and Family Centered Care Quality Improvement Organizations (BFCC-QIOs) manage all beneficiary complaints and quality of care reviews to ensure consistency in the review process while taking into consideration local factors important to beneficiaries and their families.
  2. Quality Innovation Network - Quality Improvement Organizations (QIN-QIOs) are responsible for working with providers and communities on data-driven quality initiatives to improve patient safety, reduce harm, and improve clinical care and transparency at local, regional, and national levels.
KEPRO is excited to announce our BFCC-QIO contract award in Ohio and more than 30 additional states (CMS areas 2, 3 and 4), but unfortunately the BFCC-QIO award makes us ineligible to be considered for the QIN-QIO contract. CMS plans to award the QIN-QIO contracts in July 2014. KEPRO will fully support the new Ohio QIN-QIO and will work hard to make the transition as seamless as possible.

KEPRO will continue providing quality improvement activities and support to Ohio healthcare providers through July 31, 2014. We appreciate your support and look forward to continuing to serve Ohio’s 1.8 million Medicare beneficiaries as the BFCC-QIO effective August 1, 2014. For more information on the changes to the QIO program, please visit www.qioprogram.org.

Ohio’s Plan to Prevent and Reduce Chronic Disease: 2014-2018 The Ohio Department of Health has released Ohio's Plan to Prevent and Reduce Chronic Disease: 2014-2018, a five-year, priority-driven guide to prevent and reduce chronic disease throughout the state. Partnering with the Ohio Chronic Disease Collaborative, the organizations are focused on:
  • Environmental Approaches - Making healthy behaviors easy and convenient for all Ohioans.
  • Health System Interventions - Improving the delivery and use of healthcare services in order to prevent disease, detect diseases earlier and manage risk factors.
  • Data and Surveillance - Ensuring those with or at high-risk for chronic diseases have access to community resources in order to best manage their disease or risk factors.
  • Community-Clinical Linkages - Providing data to inform, prioritize, deliver and monitor programs and population health.
Read more about the Chronic Disease Plan and Executive Summary, or download the plan's Chronic Disease Plan Promotional Toolkit for additional information.

Healthier hands It may seem like a little thing, but hand washing is one of the most important preventive measures patients and providers can take to prevent the spread of infection.
  • Patients: Read more about what you can do to prevent infection.
  • Healthcare professionals: Download these resources to reduce the spread of infection in your facility.







News
Senior/Family Interests Healthcare Professionals - General
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  • Healthy People 2020 – with Leading Health Indicators  Read more...
  • Healthcare marketplace enrollment hits 4M  Read more...
  • DOJ/HHS announce record-breaking recoveries from anti-fraud efforts  Read more...
  • ACC/ACH announce heart disease, stroke risk estimator mobile app  Read more...
  • Many U.S. seniors get pain pills from multiple doctors  Read more...
  • Ohio health organizations partner to save lives  Read more...
  • CMS proposes 2015 updates for Medicare health and drug plans  Read more...
  • Kasich announces EPA, ODH appointments  Read more...
  • 2014 provider calendar  Read more...
Patient Safety/NH/Hospital
  • Hospital Outpatient Specifications Manual v.7.0a  Read more...
  • On the Road: Encouraging person-centered dementia care  Read more...
Prevention/Physician Office
  • Million Hearts Hypertension Collaborative — Ohio’s “Check it. Change it. Control it.” QI Initiative  Read more...
  • 2014 PQRS fact sheet  Read more...
  • CMS eHealth University  Read more...
  • Safety alert for Surescripts users  Read more...
  • CMS eHealth programs interactive timeline  Read more...
  • Quality data added to Physician Compare website  Read more...
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