Medicare beneficiaries, their family members, or other representative can call Ohio KePRO at 1-800-589-7337 to file complaints about the quality of care they have received. The Ohio KePRO Medicare Beneficiary Helpline operates from 8:00 a.m. to 4:30 p.m. ET seven days a week. At other hours, you can leave a message on Ohio KePRO’s voice mail. Your call will be returned promptly, within one business day.

The Helpline handles calls relating to the quality of healthcare services received and requests for discharge appeals. All other callers are directed to the appropriate Medicare office to handle their questions. There is also a 24-hour Nationwide Hotline available at 1-800-MEDICARE (1-800-633-4227).

Those calling the Helpline are urged to be specific when discussing their problem or asking for information. It’s also helpful for the caller to have as much background information on hand as possible when calling. When calling the Helpline, please have the following information available:

• Name on Medicare card
• Medicare number
• Address
• Phone number
• Date of birth
• Name, address, and phone number for the health care provider
• Date the service was provided

If you want to submit a written complaint to us, please submit the Medicare Quality of Care Complaint Form.