Ohio KePRO works with healthcare professionals, as well as Medicare beneficiaries and their families, to promote patient and family engagement in the care process. In addition to providing resources for healthcare decision-making, we provide opportunities for listening to and addressing beneficiary and family concerns, and carry out statutorily mandated case review activities and interventions to promote responsiveness to beneficiary and family needs.
We use information gathered from individual experiences to improve Medicare’s entire system of health care. Shared concerns provide an excellent opportunity to explore root causes, to develop alternative approaches to improving care, and to improve beneficiary/family experiences with the health care system. Our efforts align with the National Quality Strategy, which encourages patient and family engagement.
Beneficiary and Family Centered Care Project Fact Sheet
People who have Medicare or a Medicare Advantage Plan are
guaranteed certain rights and protections
. You have the right to:
As the Quality Improvement Organization for Ohio, we work to protect Medicare patient rights and improve the quality of healthcare provided in the state of Ohio.
Medical Case Review
Ohio KePRO reviews medical cases as requested by Medicare beneficiaries, beneficiary representatives, Medicare, or designated hospital staff members. Ohio KePRO case review services are free for Ohioans with Medicare.
For Medicare Beneficiaries
For Healthcare Providers
Other Quality Improvement Projects